This position is responsible for performing essential Chamber administrative functions as directed by the President and CEO or Board Chairman. This includes office administration, oversight and development of programs, membership recruitment, client services, marketing, bookkeeping/accounts management, and Human Resources. The position also supports digital content programming/web-based training and creative event marketing to promote the Chamber across all lines of business.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Oversee and or administer all programs
Serve as the office administrator, including but not limited to answering telephones, collecting and sorting mail, managing accounting practices with CPA firm, managing HR processes with HR Strategies agency and serving as landlord liaison for the office
Oversee and evaluate the performance of the marketing director, program manager, membership manager, and other Chamber staff
Serve as board secretary/liaison in the absence of the president/CEO
Assist with marketing and promotion of all Chamber programs and events, including those lead by Chamber board committees
Prepare all chamber board of director and executive committee meetings
Support with management of data and reports generated from ChamberMaster/customer relationship management (CRM)
Prepare marketing and website performance reports and accountability statements as requested by president and CEO, board committee chairs and external partners
Attend chamber committee meetings, as assigned
Keep and maintain accurate accounts information through ChamberMaster
Assist with all chamber programs as assigned by the chamber president
Work closely with the Communications and Marketing team.
Assist membership director with billing and sponsorships tracking
Oversee the administration of safe practices during a pandemic as described by the CDC
All other duties as assigned
EDUCATION AND EXPERIENCE:
Five years of sales experience or chamber management experience is required
Proven track record in client service management
Bachelor’s degree in business from an accredited college or university preferred
Full benefits package available
Monday to Friday
All candidates must be able to pass a background check, drug screening, and adhere to safe practices during a pandemic as described by the CDC.
KNOWLEDGE, SKILLS, AND ABILITIES:
Strong Client relationship management service and support training
Ability to organize and prioritize multiple projects
Strong interpersonal skills
Strong verbal and written communication skills
Must be a team player
Strong sense of community awareness
Ability to effectively interact with community business leaders and high-ranking government officials
Mastery of Microsoft Office is required
Database development and management
Some small lifting and assembling of marketing collateral
Knowledge of graphic design and website management experience is required
Demonstrate professional maturity, creativity, objectivity, good judgment, and excellent decision-making and problem-solving skills
Must be able to work flexible hours including some weekends, evenings and early mornings when needed
Must be able to work remotely with a secure internet connection
Must be able to work in the office as needed.
Telecommuting is allowed.
About DeKalb Chamber of Commerce
The DeKalb Chamber of Commerce is a membership-based organization that attracts, supports, and advances business in DeKalb County whose is to be the catalyst that attracts, supports, and advances business interests in DeKalb County, Georgia. Our vision includes being the convener of partnerships and facilitator of solutions. We equip business members with information and access to resources; advance education and workforce development, economic development and public policy; and work to enrich the quality of life in DeKalb County and the metro Atlanta region.